FAQs

Order Processing & Shipping Information

At Wenutribox, we’re dedicated to ensuring your order is processed efficiently and delivered safely. Please review the details below for a smooth and transparent shopping experience.

Order Processing Time

Please allow 3–5 business days for order processing and production before your package is shipped. We carefully inspect and prepare each order to ensure quality and accuracy.

Shipping Time

🇺🇸 U.S. Orders:
Shipped via USPS or FedEx with an average delivery window of 15–20 business days.

🌍 International Orders:
Transit times typically range between 15–30 business days, depending on your region and the designated fulfillment center.

Shipping Delays

While we strive to deliver on time, certain factors — such as holidays, severe weather, customs clearance, or global events — may cause delays. Most orders arrive within the estimated timeframe, but we appreciate your patience in the rare event of a delay.

Tracking Information

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real time. You can also track your order anytime on our Track Your Order page.

Order Cancellations

You may cancel your order within 24 hours of placing it, penalty-free.
To cancel, please email us at  wenutribox@gmail.com with the subject line:
“CANCEL MY ORDER.”
After 24 hours, your order may already be in processing or shipped, and cancellation may no longer be possible.

Incorrect Address

If you entered an incorrect shipping address, contact us immediately at  wenutribox@gmail.com.
Address changes can be made within 24 hours of placing your order. Once an order has shipped, we’re unable to modify the delivery details.

Delivery Attempts

Our shipping partners typically make two delivery attempts. If delivery is unsuccessful, the package will be returned to the sender.

Damaged or Defective Items

If your order arrives damaged or faulty, please reach out to us right away at  wenutribox@gmail.com with your order number and photos of the damaged item. We’ll arrange a replacement or resolution at no additional cost.

Need More Help?

If you have any questions or concerns not addressed here, please don’t hesitate to contact our support team. We aim to respond within 24 hours and will do our best to assist you promptly.

Thank you for choosing  Wenutribox.
We truly appreciate your trust, patience, and understanding as we work to deliver your order with care and reliability.